We like to keep things clear and simple, so there are no surprises when it comes to costs. These fees are listed separately so you only pay for what you actually need.
Damage Waiver (5% of your hire total)
Events are busy, and sometimes small scuffs and scrapes happen. This 5% fee helps cover minor wear and tear from normal use at your event.
What’s covered
- Minor scuffs or scratches on tabletops and frames
- Minor stains our team can clean up
The damage waiver does not cover major damage, loss, or items that are returned broken or beyond repair.
We pour a lot of love into our pieces, and we really appreciate you looking after them while they’re in your care.
Handling & Prep Fee (warehouse pickups)
If you’re picking up your items from our warehouse, we charge a small fee to cover our team’s time to pick, prepare, and pack your order. This includes a hire blanket to help keep your items safe during transport.
Fee breakdown
- Orders under $100: $10 fee
- Orders between $100 and $250: $45 fee
- Orders over $250: $60 fee
On-site Assembly for Hairpin & Metal Leg Tables ($15 per table)
Our hairpin and metal leg tables need to be assembled on-site by our team to make sure they’re sturdy and set up correctly for your event.
- These tables are not available for self-pickup.
- A $15 fee applies per table for on-site assembly.
Keeping this as a separate fee helps us keep our standard delivery pricing lower and fairer for everyone.
Delivery & Collection Surcharges
Our standard delivery fee covers a straightforward drop-off and collection at ground level, during standard hours. Extra charges may apply if access is difficult or if service is required outside our usual times.
Challenging access
A surcharge may apply for venues that involve:
- Stairs where items need to be hand-carried
- Lifts that require multiple trolley trips
- Long-distance carries (more than 10 metres from where our truck can park)
- Difficult locations, such as rooftops or other hard-to-access areas
After-hours & weekend service
Our standard delivery hours are 8:00 am to 6:00 pm, Monday to Saturday.
- A surcharge applies for deliveries or collections before 8:00 am or after 6:00 pm.
- Additional surcharges apply for late-night service after 10:00 pm.
- Further surcharges apply for any deliveries or collections on Sundays or public holidays.
How we confirm any surcharges
After you enter your dates, times, and delivery information at checkout, our team will review the details. If any access or after-hours surcharges apply, we’ll contact you with a separate, itemised quote for approval before we proceed.
